"Providing our partners with an engaging partner portal was important to us, and Kiflo has made this process remarkably easy."
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Intershop is an independent software vendor founded in 1992, headquartered in Germany, and supported by regional teams worldwide. With over 300 employees, Intershop serves over 350 customers globally, generating €4 billion in platform revenue across 60+ countries. Their B2B e-commerce platform powers digital commerce for leading manufacturers and wholesalers, enabling them to transform their businesses and increase revenue in a digital-first world. With a robust global partner network of over 90 system integrators and 300+ technology integrations, Intershop provides cloud-based solutions that offer a foundation for digital success, scalability, and innovation.
Intershop's existing partner portal was inconvenient to maintain and limited in functionality, focusing solely on content management. As the partner network grew, there was a need to automate documentation processes, reduce manual data maintenance, and create a collaborative platform for two-way communication with partners. The availability of out-of-the-box integrations was essential to reduce the efforts required for documentation. Internal transparency and a clear overview of partner activities and pipelines were also critical needs.
Phase 1: Migration to New Partner Portal Platform
- Seamless migration to the new partner portal platform with Kiflo.
- Clearly defined onboarding steps and straightforward handovers.
Phase 2: Onboarding of Intershop Stakeholders & Partners
- Comprehensive onboarding of all stakeholders and partners.
- Constant support and responsiveness from Kiflo’s team.
Phase 3: Rollout of Further Partner Portal Functionalities
- Expansion of the partner portal functionalities to include more collaborative tools and features.
- Implementation of improvements based on Intershop’s feedback.
Phase 4: Growth of Partner Sales Activities & Network
- Enabled better management of partner sales activities.
- Facilitated the growth and expansion of Intershop’s partner network.
"The readiness to support us in the onboarding process was really above and beyond. Response times from support were and continue to be phenomenal."
The Kiflo team provided exceptional support throughout the onboarding process, showing a proactive and collaborative approach. Intershop praised the Kiflo team for their responsiveness and willingness to answer questions and find solutions.
The ability to personalize the partner’s experience based on their program and level was a significant benefit. Intershop emphasized the ease of providing partners with a personalized, engaging partner portal.
The implementation of Kiflo transformed Intershop’s partner management processes. The new partner portal provided a collaborative platform that streamlined operations and enhanced partner communication. The phased approach ensured a smooth transition and continuous improvement, leading to increased partner engagement and growth in partner sales activities. With Kiflo PRM, Intershop is better positioned to support its global partner network, driving innovation and maintaining a competitive edge in the digital commerce space.
"Providing our partners with a personalized, engaging partner portal was very important to us, and Kiflo has made this process remarkably easy. We’re empowered to tailor our portal effectively and continually customize and implement new features as we grow with our partners."
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